Ep 1.9 - Protecting Against Churn - 5 Key Ways

Let's talk about that ugly word that makes us all shudder... Churn. How do we reduce it effectively? There are a number of phases to successfully optimize against churn. Of course the obvious choice is to provide a product that is amazing, but there are actually a number of other nuances to it, that I'll cover in this podcast session. It actually starts with the pre-conversion phase and goes on long after the person has become a customer. Implement these 5 key things today to help your business scale in the way it should.